Terms and Conditions of Myflowerapp
Welcome to Myflowerapp!
Myflowerapp reserves all the rights to modify/amend these Terms and Conditions at any time. If you participate as a customer in this service, you must compose all the acceptance terms mentioned in this agreement.
Orders and Acceptance of Orders: When you are placing an order as a customer, basically, you are raising a purchase requisition. The request is directly subjected to acceptance by us. The receipt via email/SMS/push notification of your placed order is neither signifies the actual signal of confirmation from our side, nor it indicates our confirmation to sell that product to you. We reserve the right to accept or decline your order in whole or in part for any existing reason. We may ask for additional information or verifications before confirming your order. In the whole purchasing procedure, you need to provide the accurate recipients and the shipping address.
Myflowerapp is user-friendly and convenient to all as you can pay using Visa, Mastard Card, Diners Club, Maestro, American Express, Debit Card, Digital wallet and PayPal also. You can pay directly through the official website of Myflowerapp or their mobile application – both provide a complete secured gateway. They are subject to a particular Terms and Conditions of such third party payment gateways.
Order Modification and Refund / Cancellation Policy: There exist some orders that we are unable to accept and then we cancel them. We have the reserved rights to cancel any order for whatsoever such as any unexpected circumstances that may arise and that leads to cancelling your order. It may include the limited quantity arrives of your purchase, error issue regarding the ordered product, any pricing issue or limitations of the accounting department.
While orders are getting processed, they cannot be canceled or modified. If the customer wants to modify or cancel the order, toll-free numbers are there to help. The help desk remains active 24x7. If the order is not out for delivery yet, it is possible to modify or cancel the order. If the order has been shipped, you may be charged to cancel the order.
It is required to give at least 48 hours’ notice in advance.
In case of Cancellation of order, you need to inform via email from your registered email id, at least 48 hours prior to the scheduled delivery date, moreover cancellation fee (20 - 25%) will be applicable.
Substitution Policy: Since flower arrangements are normally hand-crafted, they may vary slightly from the picture you are seeing on our webpage. Occasionally, some substitution of the predefined arrangement may be required due to the unavailability of the flower.
In such cases, our expert and experienced team will make sure that the delivered product remain as close as possible to the displayed photograph. We only substitute flowers for higher or equal value. Our team will reach out to you to get some optional ideas for the alternative flower.
Order delivery confirmation: Email or SMS Once your order is accepted by us, you will receive a confirmation including all the details of your order and the order number. The order number will be required if you contact the helpdesk for any additional query.
You can call the toll free number, in case you have not received any confirmation mail or SMS or can mail us.
Again you will receive a delivery confirmation notification at the time of delivery.
Shipping and Delivery Policy: Depending on the current circumstances, flowers may be delivered in bud stage, semi-bloomed or fully bloomed.
For the same-day standard delivery, a customer must receive the order from Myflowerapp during a certain time. In short, there are certain time limits for same-day fixed time or midnight delivery.
The estimated delivery time depends on the availability of your ordered product and the shipping address where you want to deliver the product.
Delivery may take longer time due to:
Other unexpected circumstances
In such situations, we will proactively reach to you. Always check your SMS or mail for the current updated situation.
Payment terms: We always agree to pay the exact amount that was displayed on our website at the time you have placed the order. The total payable amount may include some applicable charges and the shipping charges. You are responsible to pay all the taxes, duties and other governmental charges.