FREQUENTLY ASKED QUESTIONS

Currently, we do not deliver outside India.

Step 1: You can choose the gifts by checking out items under different categories. Select the gift you would like to send.
i) Once selected.
ii) Select the quantity by clicking on the pink button.
iii) Enter the Pin Code.
iv) Select the delivery date and type.
v) Click “BUY NOW”
Step 2: Select “Continue Shopping” button if you want to add more products to send along with it.
Step 3: Click on “PLACE ORDER” button If you want to go ahead with the selected items.
Step 4: Fill in the required details. When you reach the Date & Message column you will see the “Review Order” button. Click on the button and verify the details.
Step 5: Proceed to “PAY NOW”.
Step 6: Select the payment mode and complete the payment on a secured payment gateway.

We send a confirmation mail once the order is delivered. You can also login into your MyFlowerApp account to check the order's status.

i) MyFlowerApp offers you multiple online payment options ranging from Credit Card, Debit Card, Net Banking from all major banks. Whatever be your online mode of payment, you can rest assured that MyFlowerApp's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. MyFlowerApp accepts payments made using Visa, MasterCard, and American Express. (Cards issued by only Indian banks are supported at present). For non-Indian customers, we provide a PayPal option as well.
ii) We accept online payments at the time of order placement.
iii) We don't accept cash for transactions.
iv) We don't accept payments by Cash on Delivery.

When you register yourself on MyFlowerApp.Com, you will create your account. “My Account” contains all your personal information that helps you to place orders.

You can shop on MyFlowerApp by providing just your email address. While it is not necessary to have an account to purchase items, it is recommended that you create one. By creating your own MyFlowerApp account, you can enjoy a personalised shopping experience, including recommendations, saved addresses, and quicker checkout. When you have an account, you can get notified about the deals and discounts.

The payment may not be complete due to connection failure, network issues, or a problem with the Bank servers. If the problem persists, please write to us at info@myflowerapp.com, call us on 8882018245, or you can even connect us on live chat.

You can check the availability by checking for the area pincode. If the area is not underlisted, we will not accept the orders.

A person can enjoy the actual taste of cake only when it's fresh, this is why all the cakes we deliver are prepared only sometime before it reaches the recipient. To achieve the same, we offer customers to choose delivery time as well so that we know when we need to prepare a cake and get it delivered.
We procure cakes from the top and renowned bakeries in town. This helps us to ensure that customers always get quality cakes and consistent taste. We promise to deliver quality products when ordering from MyFlowerApp.

Yes, we do provide midnight delivery. The midnight delivery time is from 11:00 PM to 11:59 PM. Although we try our best to deliver orders as close to 11:59 as possible. To have midnight deliveries, place orders well on time. We charge Rs. 250 extra for midnight delivery.

Yes, we do provide fixed time delivery. For fixed time slots you need to pay Rs.195.

Yes. We provide Early morning delivery as well. For Early morning time slots, you need to pay Rs. 245

i) We do not attempt to deliver again, but we would call the recipient and sender to know if we can deliver their order to any neighbor or nearby place.
ii) Unable to do so will lead to cancellation of the order and no refund will be made in case of perishable products like cakes and flowers.

Sometimes we get a large number of orders for delivery at a particular time slot. In this case, that particular time slot is disabled to prevent taking any more orders. If you need help in finding a time slot for that day, please contact us on live chat.

There are NO hidden charges when you make a purchase on MyFlowerApp. The prices listed for all the items are final and all-inclusive. The price you see is exactly what you need to pay. Delivery charges may be extra depending on the location and other parameters.

Yes, we do take same-day orders till 7 pm. It is always advisable to place same-day orders well on time to avoid any delivery problem. The later you place an order, the fewer chances will be there to find an available time for delivery.

i) If you have placed the order well in advance you need to mail us. Your amount will be refunded in the same source within 5-6 working days.
ii) If you want to cancel a same-day order you need to contact us within half an hour over info@myflowerapp.com, call us on 8882018245, or you can connect on live chat. Your amount will be refunded in the same source within 5-6 working days.
iii) If you want to cancel your parcel order you need to contact us at info@myflowerapp.com, call us on 8882018245, or you can connect on live chat. In this scenario, your parcel amount payment will be refunded in your MyFlowerApp wallet.

MyFlowerApp works on all Sundays and holidays except under uncontrollable situations like bad weather or civil disorders like strikes.

We may provide a discount on the bulk order. To inquire, you may write to us at info@myflowerapp.com, call us on 8882018245, or you can connect on live chat.

To track your order for the latest information on delivery, enter your order number & click on 'Track Now' to see the current status of your order in 'Track Order' option on the top right corner of the page.

No returns are allowed at MyFlowerApp.Com. However, in case if a wrong or a defective product is received, you can let us know at the earliest. You can write to us at info@myflowerapp.com, call us on 8882018245, or you can connect on live chat.

From the best quality products, guaranteed on-time delivery, to safe and secure payment gateways, and 24/7 customer care service; MyFlowerApp.Com is known for its flawless services. You can trust us as delivering satisfactory services and sharing smiles across the country are our prime goals. We are known to be one of the popular online gift retailers through our consistency and sincerity in our services. If still you have any doubts or queries, our customer support is always there at your service. Feel free to connect to us!

Don’t worry! In case you are not able to enter the correct password, click on the link “Forgot Password?”. You will be directed to the login page where you need to enter your email ID. The link to create new password will be sent to your registered email ID. You can open the mail sent by MyFlowerApp.Com to your email account, and find the link to create New Password from there. Then follow the steps to create a new password which you can use further to open your account on our website.

If you want to cancel or make any changes in your order, please contact us at least before 24 hours at info@myflowerapp.com, or call us on 8882018245 (11 AM to 8 PM). If the order is already shipped or delivered, no modifications can be made. The refund amount in case of order cancellation will be sent within 2 to 4 business days.

It takes upto 24 hours to process cancellation.